The Before-and-After Transformation: Finding Your Buyer Persona’s Core Message

Ruben’s YouTube video thumbnail of Before/After in the Customer Value Journey.

Here’s a question for you: How many movie plots involve someone who’s unhappy with some part of their life — but then something happens that changes everything (for the better)?  The ugly duckling turns into a beautiful swan. Neo goes from a computer hacker to a humanity-saving bada$$. Shrek goes from a snarky ogre with […]