Customer Service & Support/Virtual Assistant

Steadfast Team Player. Humbly Confident. Creatively Self-Motivated. Fun & Friendly

These are core values of our company. If this sounds like you too, 8SIGNAL has a job opening that might be a great fit!

 

8SIGNAL is looking for a Customer Service & Support Virtual Assistant!

 

Job Description:

We’re looking for another member (of the world’s greatest team!) to assist clients using cloud-based customer support software and internal site management. Our Customer Service & Support Virtual Assistant’s responsibilities include: 

  • Assisting clients’ website concerns and delegating tasks to the appropriate 8SIGNAL team member
  • Tracking billable customer service hours
  • Onboarding new clients
  • Adding clients to active marketing campaigns in 8SIGNAL’s system
 
 
 

What type of person are we looking for?

The heart of 8SIGNAL is our incredible team. Our new Customer Service & Support Virtual Assistant should resonate with our core values of:

  • Steadfast Team Player
  • Humbly Confident
  • Creatively Self-Motivated
  • Fun & Friendly
 
 

Required Experience/Skills:

  • Excellent verbal and written communication skills
  • Desire to collaborate and work as a team member
  • Organization and attention to detail
  • Reliable phone, computer, and internet access
  • Customer service experience is a plus
  • Familiarity with Freshdesk
 
 

Our Ideal Customer Support & Service Virtual Assistant is:

  • a teachable, eager learner
  • kind, tactful, and patient with client issues
  • flexible and responsive to customer needs (sometimes outside of regular business hours)
  • attentive to detail
 
 

Technical Requirements

This position will require familiarity with the following programs:

  • Freshdesk
  • Asana
  • Bit Warden
  • WP Engine
  • Gmail
  • WordPress
  • ActiveCampaign (used to reach out to clients)G
  • Google Docs
  • UpWork
 
 

FAQs:

Where is the position located?  8SIGNAL is based in El Paso Texas but it is also made up of a fully remote team with members located across the country. 

 

Compensation:

$13 to $15 dollars per hour depending upon skill level.