Customer Service & Support/Virtual Assistant

Steadfast Team Player. Humbly Confident. Creatively Self-Motivated. Fun & Friendly

These are core values of our company. If this sounds like you too, 8SIGNAL has a job opening that might be a great fit!

8SIGNAL is looking for a Customer Service & Support Virtual Assistant!

Job Description:

We’re looking for another member (of the world’s greatest team!) to assist clients using cloud-based customer support software and internal site management. Our Customer Service & Support Virtual Assistant’s responsibilities include:

Assisting clients’ website concerns and delegating tasks to the appropriate 8SIGNAL team member
Tracking billable customer service hours
Onboarding new clients
Adding clients to active marketing campaigns in 8SIGNAL’s system

What type of person are we looking for?

The heart of 8SIGNAL is our incredible team. Our new Customer Service & Support Virtual Assistant should resonate with our core values of:

Steadfast Team Player

Humbly Confident

Creatively Self-Motivated

Fun & Friendly

Required Experience/Skills:

Excellent verbal and written communication skills
Desire to collaborate and work as a team member
Organization and attention to detail
Reliable phone, computer, and internet access
Customer service experience is a plus
Familiarity with Freshdesk

Our Ideal Customer Support & Service Virtual Assistant is:

a teachable, eager learner
kind, tactful, and patient with client issues
flexible and responsive to customer needs (sometimes outside of regular business hours)
attentive to detail

Technical Requirements

This position will require familiarity with the following programs:

Freshdesk
Asana
Bit Warden
WP Engine
Gmail
WordPress
ActiveCampaign (used to reach out to clients)G
Google Docs
UpWork

FAQs:

Where is the position located? 8SIGNAL is based in El Paso Texas but it is also made up of a fully remote team with members located across the country.

Compensation:

$13 to $15 dollars per hour depending upon skill level.

Apply Now