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Customer Service & Support/Virtual Assistant
Steadfast Team Player. Humbly Confident. Creatively Self-Motivated. Fun & Friendly
These are core values of our company. If this sounds like you too, 8SIGNAL has a job opening that might be a great fit!
8SIGNAL is looking for a Customer Service & Support Virtual Assistant!
We’re looking for another member (of the world’s greatest team!) to assist clients using cloud-based customer support software and internal site management. Our Customer Service & Support Virtual Assistant’s responsibilities include:
- Assisting clients’ website concerns and delegating tasks to the appropriate 8SIGNAL team member
- Tracking billable customer service hours
- Onboarding new clients
- Adding clients to active marketing campaigns in 8SIGNAL’s system
What type of person are we looking for?
The heart of 8SIGNAL is our incredible team. Our new Customer Service & Support Virtual Assistant should resonate with our core values of:
- Creatively Self-Motivated
- Excellent verbal and written communication skills
- Desire to collaborate and work as a team member
- Organization and attention to detail
- Reliable phone, computer, and internet access
- Customer service experience is a plus
- Familiarity with Freshdesk
Our Ideal Customer Support & Service Virtual Assistant is:
- a teachable, eager learner
- kind, tactful, and patient with client issues
- flexible and responsive to customer needs (sometimes outside of regular business hours)
- attentive to detail
This position will require familiarity with the following programs:
- Bit Warden
- WP Engine
- ActiveCampaign (used to reach out to clients)G
- Google Docs
Where is the position located? 8SIGNAL is based in El Paso Texas but it is also made up of a fully remote team with members located across the country.
$13 to $15 dollars per hour depending upon skill level.